Enhanced SMTP status code · RFC 3463 · IANA
5.7.0 Security or policy problem
A security or policy cause rejected the message, with no further detail; sometimes the detail is withheld on purpose.
- Class: Permanent failure
Class 5: a permanent failure. Resending the same message will not help: something about the message, the sender or the destination must change (RFC 3463 §3.1).
Also seen as:
2.7.0,4.7.0 - Subject: X.7 · Security and policy
Policies (per-host or per-recipient filters) and cryptographic operations; up to the sender, the recipient or both.
How 5.7.0 appears at providers
The exact text from the provider's documentation, as you see it in the bounce, and what it means.
Gmail
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552 5.7.0
This message was blocked because its content presents a potential security issue.
The message was blocked because its content or an attachment is a potential security issue.
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503 5.7.0
No identity changes permitted.
The client tried to change identity within the same session, which Gmail does not allow.
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550 5.7.0
Email relay denied ip-address. Invalid credentials for relay for one of the domains in: domain-name (as obtained from HELO and (E)MAIL FROM). Email is being sent from a domain or IP address which isn't registered in your Workspace account. Please login to your Workspace account and verify that your sending device IP address has been registered within the Workspace SMTP Relay Settings.
Google Workspace's SMTP relay did not recognise the sender: the IP address or the HELO and MAIL FROM domains do not match the relay's configuration.
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550 5.7.0
Email relay denied ip-address. The sending email account has been temporarily suspended due to abuse.
The account sending through the SMTP relay was temporarily suspended for abuse.
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550 5.7.0
Email sending denied.
Sending was denied by Google Workspace's SMTP relay service.
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554 5.7.0
Too many unauthenticated commands.
The client sent too many commands without authenticating.
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530 5.7.0
Authentication required.
The server requires authentication before sending.
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530 5.7.0
Must issue a STARTTLS command first.
The client must start TLS (STARTTLS) before this command (RFC 3207).
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552 5.7.0
This message was blocked because its content presents a potential security issue.
The message was blocked because its content or an attachment is a potential security issue.
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421 4.7.0
Connection expired, try reconnecting.
The connection expired; the sending server has to reconnect.
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421 4.7.0
IP not in whitelist for RCPT domain, closing connection.
The recipient's domain accepts mail only from certain IP addresses, and yours is not among them. Only the recipient's administrator can change that.
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421 4.7.0
Try again later, closing connection.
Gmail temporarily rejected the message, with no other reason. The sending server's automatic retry usually solves it.
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421 4.7.0
The IP address sending this message does not have a PTR record, or the corresponding forward DNS entry does not point to the sending IP. To protect our users from spam, email sent from your IP address has been temporarily rate limited.
The sending IP address has no PTR, or the PTR name does not lead back to the same address, so Gmail limits or blocks its mail. The PTR is set by whoever holds the IP address. Check with SMTP server check.
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454 4.7.0
Too many login attempts, please try again later.
Too many login attempts on the account; wait before trying again.
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454 4.7.0
Cannot authenticate due to a temporary system problem. Try again later.
Authentication fails because of a temporary problem at Google; try again later.
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421 4.7.0
TLS required for RCPT domain, closing connection.
The recipient's domain requires TLS and the connection was not encrypted; the sending server must use STARTTLS. Check with Mail delivery test.
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421 4.7.0
This message is suspicious due to the very low reputation of the sending IP address. To protect our users from spam, email sent from your IP address has been temporarily rate limited.
The sending IP address has a very low reputation at Gmail, so its mail is limited or blocked. Check blocklists, authentication and what you send; Postmaster Tools shows the reputation. Check with Blacklist check.
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421 4.7.0
This message is suspicious due to the very low reputation of the sending domain. To best protect our users from spam, the message has been blocked.
The sending domain has a very low reputation at Gmail, and the message was blocked. Check with Blacklist check.
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421 4.7.0
This message is suspicious due to the nature of the content or the links within. To best protect our users from spam, the message has been blocked.
The message was blocked because of its content or the links in it.
What you can check here
Have the whole error message?
Sources: RFC 5321 · RFC 3463 · RFC 3464 · IANA · Gmail · Microsoft 365 · read on 26 September 2026