Enhanced SMTP status code · RFC 3463 · IANA
5.7.245 External sending is not supported for HVE accounts
HVE accounts cannot send to recipients outside the organisation.
- Class: Permanent failure
Class 5: a permanent failure. Resending the same message will not help: something about the message, the sender or the destination must change (RFC 3463 §3.1).
- Subject: X.7 · Security and policy
Policies (per-host or per-recipient filters) and cryptographic operations; up to the sender, the recipient or both.
How 5.7.245 appears at providers
The exact text from the provider's documentation, as you see it in the bounce, and what it means.
Microsoft 365 / Exchange Online
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550 5.7.245
External sending is not supported for HVE accounts. The message can't be delivered to this recipient.
HVE accounts cannot send to recipients outside the organisation.
Have the whole error message?
Sources: RFC 5321 · RFC 3463 · RFC 3464 · IANA · Gmail · Microsoft 365 · read on 26 September 2026